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Please help clarify the article.Please improve this article if you can.Enterprise Content Management (ECM) is the technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes.ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.Purpose
2 Definition
3 History
4 Characteristics
5 Components of an enterprise content management system
5.Technologies for processing captured information
5.Records Management (file and archive management)
5.Definition
The "official" definition of enterprise content management was created by AIIM (Association for Information and Image Management) International, the worldwide association for enterprise content management in the year 2000.This new term is intended to completely encompass the legacy problem domains that have traditionally been addressed by records management and document management.New product suites have arisen from the combination of capture, search and networking capabilities with technologies of the content management field, which have traditionally addressed digital archiving, document management and workflow.Generally speaking, this is when content management becomes enterprise content management.This category includes most of the former document management groupware and workflow solutions that have not yet fully converted their architecture, but provide a web interface to their applications.History
The technology components that comprise ECM today are the descendants of the electronic document management systems (EDMS) software products that were first released in the late 1980s and early 1990s.ERM (see "Components of an enterprise content management system," below).For the software companies, it made sense to develop different products for each of these distinct EDMS functions.ERM for distributing and archiving monthly financial reports.EDMS technologies brought to organizations revolved around saving time or improving accessibility to information.Security over document access and modification
Provide reliable and accurate audit trail
Improved tracking and monitoring, with the ability to identify bottlenecks and modify the system to improve efficiency
Through the late 1990s, the various segments of the EDMS industry continued to grow steadily, if not spectacularly.Organizations increasingly wanted to be able to leverage the capabilities of multiple EDMS products.Consider the fact that many business documents cross multiple departments and multiple business processes.Why not improve the management of electronic documents throughout the organization, and gain the same business benefits at an enterprise level?Both the market and the software providers began to understand the strategic potential of software products that integrated the individual EDMS technology components into a single, integrated solution, capable of addressing an organization's complete information management needs.In the 1970s and early 1980s, word processing, spreadsheet, and presentation software products were standalone products.Within an organization, however, the same users were likely to need all three products.The situation was similar in the EDMS world.Thus, the EDMS vendors took steps to deliver on truly integrated solutions incorporating the EDMS component technologies.The first phase was to offer multiple systems as a single, packaged "suite."Early suites were little more than multiple products being sold together at a reduced price, and there was a perception in the market that such suites were a strategy on the part of the vendors to capture additional seats within a customer account.But in the late 1990s, these software vendors began a major surge of software development and acquisition activity, adding capabilities to their software products or buying the software companies whose products offered the functional capabilities they needed.Integrating the products into a single solution has proven to be an ongoing challenge for many of these vendors.Beginning in approximately 2001, the industry began to use the term "enterprise content management" to refer to those software solutions that provide the full complement of EDMS technologies, reflecting the truly "enterprise" nature of their products.These two software companies look to provide software solutions with the basic ECM functionality that will address the functional requirements commonly required by the majority of organizations.Similarly to the operating system, application server and database markets, these entrants hope to apply the open source distribution model of freely available and downloadable software to compete against the traditional enterprise software sales model of the incumbent ECM vendors and commoditize the ECM market.IEC 27001 may make outsourcing to certified end to end service providers a viable alternative.Characteristics
Content management has many facets including enterprise content management, Web content management (WCM), content syndication and digital or media asset management.Enterprise content management is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product.ECM and WCM makes it clear that the existing system category distinctions cannot last long, whether for products and technical platforms or for usage models.The user is basically unaware of using an ECM solution.Therefore, EAI Enterprise Application Integration and SOA Service Oriented Architecture will play an important role in the implementation and use of ECM.Enterprise Content Management components as independent services
ECM is used to manage Information without regard to the source or the required use.The functionality is provided as a service that can be used from all kinds of applications.Therefore, standards for interfaces connecting different services will play an important role in the implementation of ECM.Enterprise Content Management as an uniform repository for all types of information
ECM is used as a content warehouse (both data warehouse and document warehouse) that combines company information in a repository with a uniform structure.Expensive redundancies and associated problems with information consistency are eliminated.Enterprise Content Management is working properly when it is effectively "invisible" to users.ECM technologies are infrastructures that support specialized applications as subordinate services.Document Related Technologies (DRT) for handling, delivering, and managing structured data and unstructured information jointly.ECM also sets out to manage all the information of a WCM and covers archiving needs as an universal repository."While Document Management, Web Content Management, Collaboration, Workflow and Business Process Management are more for the dynamic part of the life cycle of information, Records Management takes care of information which will no longer be changed.EDI or XML documents, business and ERP applications or existing specialist application systems as sources.Handprint Character Recognition (HCR))
This refinement of OCR converts handwriting or lettering into machine characters, but does not yet give satisfactory results for running text.However, for defined field content, it has become very reliable.Intelligent Character Recognition (ICR)
ICR is a further development of OCR and HCR, that uses comparison, logical connections, and checks against reference lists and existing master data to improve results.Optical Mark Recognition (OMR)
OMR, as used for checkboxes for example, reads special markings in predefined fields with very high accuracy.It has proven its value in questionnaires and other forms.Barcode
Barcodes on mailed forms allow for the automatic recognition and filing of returns.Document Imaging
Document imaging processing techniques are used to show scanned images, and also allow legibility enhancement for capture.Document imaging functions are used in capture quality control.ERM are technologies for the automatic processing of structured entry data.In both, supplied output data is processed based on existing structure information in such a way that it can be indexed independently of the origination system, and transferred to a storage component that can be dynamic (Store) or an archive (Preserve).Aggregation
Is a process of combining data entries from different creation, capture, and delivery applications.Components for subject indexing of captured information
Systems incorporate further components for subject indexing and getting captured digital information to the appropriate recipients.Input designs also include entry masks and their logic in manual indexing.They incorporate:
Databases for administration and retrieval, and
Access authorization systems.Domino, and the characteristics of "Library Services" for administering information storage.Collaboration (collaborative systems, groupware)
Collaboration simply means "working together."Collaboration includes the following functions:
Jointly usable information databases
Joint, simultaneous, controlled information processing
Knowledge based on skills, resources and background data for joint information processing
Administration components such as whiteboards for brainstorming, appointment scheduling, project management etc.However, information presented on the Internet and Extranet or on a portal should only be data that is already present in the company, whose delivery is controlled by access authorization and storage.Visualization for Internet presentation (browser, HTML, XML etc.Indeed very different techniques and philosophies to structure and organize content are utilized for external facing web content than for internal facing document content.Records Management is independent of storage media, and can also manage information stored otherwise than in electronic systems.Business Process Management
Workflow and Business Process Management differ substantially.Hoc Workflow" in which the user determines the process sequence on the fly.The objective is to largely automate processes by incorporating all necessary resources.BPM or Business Process Management goes a step further than Workflow.Among BPM's functions are:
Complete workflow functionality
Process and data monitoring at the server level
EAI or Enterprise Application Integration, to link different applications
BI or Business Intelligence, with rule structures, integration of information warehouses, and utilities that assist users in their work."Store" is still separate from "Preserve."These infrastructure components are sometimes held at the operating system level like the file system, and also include security technologies which will be discussed farther below in the "Deliver" section.However, security technologies including access control are superordinated components of an ECM solution.Databases
Databases administer access information, but can also be used for the direct storage of documents, content, or media assets.Data Warehouses
These are complex storage systems based on databases, which reference or provide information from all kinds of sources.They are the administrative components close to the system that handle access to information.The storage location is determined only by the characteristics and classification of the information.The Library Service works in concert with the database of the "Manage" components.An important Library Service function is the generation of logs and journals on information usage and edits, called an "audit trail."NAS) as directly accessible network storage areas.Magnetic Tape
In automated storage units like "Libraries" or "Silos" with robotics for access, used like DAT in smaller environments for backup but not online access.Compact Disk), Digital Versatile Disk (DVD)), MO (Magneto Optical), and other formats can be used for storage and distribution, or in jukeboxes for online storage.This is sometimes called "electronic archiving," but that has substantially broader functionality than that of "Preserve."Information Retrieval System) and storage subsystems.Recording methods vary for these media, which are held in jukeboxes for online and automated nearline access.An example is CAS Content Addressed Storage.Microfilm
Microforms like microfilm, aperture cards, jackets a.Long term preservation strategies
To secure the long term availability of information different strategies are used for electronic archives.Migration
Continuous migration of applications, index data, meta data and objects from older systems to new ones generates a lot of work but secures the accessibility and usability of information, and allows during this process the deletion of information which is no longer relevant.Conversion technologies are used to update the formats of the stored information.Standards for interfaces, meta data, data structures and object formats are important to secure the availability of information.Deliver
The "Deliver" components of ECM are used to present information from the "Manage," "Store," and "Preserve" components.Security as services belong at the middleware level and should be available to all ECM components equally.Design
With tools for laying out and formatting output, and
Publishing
With Applications for presenting Information for distribution and publication.This is done by background services which the end user generally does not see.These technologies also include journals and logs generated by the ECM components.Unlike most imaging media COLD records are indexed not in a database table but by absolute positions within the document itself (i.As a result COLD index fields are uneditable after submission unless they are converted into a standard database.XML is becoming the universal technology for describing information.Unlike pure image formats like TIFFs, PDFs permit content searches, the addition of metadata, and the embedding of electronic signatures.XPS (XML Paper Specification)
A XML specification developed by Microsoft describing the formats and rules for distributing, archiving, rendering, and processing XPS documents.TIFFs, and JPEG2000 for color images.ZIP applications allow the compression of any kind of data for transfer.Syndication
Used for presenting content in different formats, selections and forms in the context of Content Management.Syndication allows the same content to be used multiple times in different forms for different purposes.Private Key Infrastructure) is a basic technology for electronic signatures.Other electronic signatures demonstrate the identity of the sender and the integrity of the sent data, i.In Europe there are three forms of electronic signatures, of different quality and security: simple, advanced, and qualified.Finally, there is Digital Rights Management and Watermarking.It works with techniques like electronic watermarks that are integrated directly into the file, and seeks to protect usage rights and protect content that is published on the Internet.Data transfer by EDI, XML or other formats
Mobile devices like mobile phones, PDAs, and others
Data media like CDs and DVDs
Digital TV and other multimedia services
Paper
The task of the various "Deliver" components is to provide information to users in the best way for the given application, while controlling its use as far as possible."Document technologies like Enterprise Content Management make traditional data processing complete.They bring together structured, weakly structured, and unstructured information.In many companies with heterogeneous IT landscapes, the question of which redundant functionalities of existing products are unused is already more important than whether to invest in a new software system.ECM solutions are necessary basic components for many applications.Every year something supposedly better and easier to use will come along, but waiting will just mean never installing anything.Every time the decision is put off, the mountain of uncontrolled and unused information gets bigger, and known problems get larger.ECM market development
In 2006 the consolidation process of the ECM market lead to the acquisitions of Hummingbird by Open Text, Captiva by EMC, FileNet by IBM and Stellent by Oracle Corporation.Other ECM vendors include Invu.In early 2007, independent analyst firm CMS Watch cited substantial turbulence among many ECM vendors, suggesting that even some of the biggest players in the market were undergoing significant changes.Koral and EchoSign, both available on the Salesforce.Currently, Enterprise information management is taking a growing interest from organizations who are trying to approach Information Management (whether structured or unstructured) from an Enterprise perspective.EIM combines ECM and Business Intelligence.The Maturing of ECM Users".AIIM Association for Information and Image Management international, Silver Springs, 2006.Microsoft launched it's ECM strategy with MOSS 2007, Oracle with 10g and the acquisition of Stellent, both late 2006.KT, Munich, September 24th, 2001.Trends in Records, Document and Enterprise Content Management.Ulrich Kampffmeyer, "Trends in Records, Document and Enterprise Content Management".First Koral, then ThinkFree and EchoSign.External links
AIIM the international association for Enterprise Content Management
CMS Watch categorized and detailed technical evaluations of 39 ECM vendors from a vendor independent analyst firm
ECM Enterprise Content Management, Ulrich Kampffmeyer.This page was last modified 20:57, 22 January 2008.Added to that, the pressures of regulatory compliance, globalization, operational efficiency, and customer loyalty also demand that companies better manage and more effectively leverage this tremendous volume of content across the enterprise.Enterprise Content Management (ECM) provides the technology used to create, capture, manage, store, preserve, and deliver all the content and documents related to your organizational processes.ECM solutions enable you to maximize both the value and quality of your enterprise content to improve your overall business performance.Enterprise Content Management for Technical Publications WhitepaperIn this whitepaper, learn how your organization can improve the quality of your publications, provide your consumers with the latest information faster, and gain a significant competitive advantage with an enterprise content management system.Enterprise Content Management (ECM) is the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.Enterprise Content Management industry association and how you can get information, education, training, and resources to help you and your company get your documents, content, forms, records, images, and business processes under control.Of course, the ability to access the correct version of a document or record is important, but companies must go further.To drive understanding of these tools, this poster highlights a typical process for a piece of content as well as four primary areas in which content, and ECM, is fundamental to the success of your company: Compliance, Collaboration, Continuity, and Cost.While there are ECM technologies, more importantly, ECM is an ongoing and evolving strategy for maximizing how your content is to be used.Use the information below as a starting point to review a common content lifecycle.The information below only hints at the complexity inherent in any process that deals with managing an organization's content.Technology can enable streamlined management of content, but the underlying strategy must come first.To help limit the risk and cost, proactive ECM strategies must be developed within key areas, such as records management and business process management.Ensuring that the proper business practices are followed and that content is properly captured, stored, managed, and disposed of at the appropriate and legal time in its lifecycle.While compliance is not always a technology problem, information technology, and the massive growth of unstructured content, contributes to corporate exposure.The tools of ECM, properly used, can help reduce the overall cost of compliance to the business.Collaboration allows individuals with complementary, or overlapping, areas of expertise to create better results faster than before.The technology can now address operational objectives like saving time, streamlining processes, cutting costs, and improving time to market.With the many different types of collaborative tools available, companies must be sure they select the correct tool for their business need.However, there is a catch with collaboration.When using collaborative tools, you must be aware of records management, knowledge capture, and compliance requirements.For some industries, all customer communications must be kept.And, for a collaborative product design process, companies must be sure that the results are kept as business records.The cost of not implementing ECM tools is too often left unmeasured until too late.Measuring the revenue based on improved information in the call center can be done as well as measuring the cost benefits of improvements in process speed for a loan application, claim process, or FDA drug approval (to name a few).The improvements will not always show on the final balance sheet but they are out there.While identifying a direct ROI can be difficult, it is not impossible to see the impacts of the improved process efficiency on the business.ECM tools can make your organization more efficient and drive down the cost of doing business.What's the ROI on a telephone?Continuity
Keeping a business going 24x7 is the task of business continuity planning.Because the lifeblood of most businesses today is represented by electronic documents, ECM has a key role to play in continuity.After all, without access to the most vital electronic documents, a business is dead in the water.Defining what a business considers a disaster and explaining how key processes will be recovered are the next steps in the plan.Effectively delivering on a continuity plan will enhance your ability not only to recover during a system failure but will enable you to better define the priority of your business content and improve your overall ECM strategy.Consider which processes are candidates for automation, and whether they require some degree of ad hoc processing or manual intervention.Workflow handles approvals and prioritizes the order documents are presented.In the case of exceptions, workflow also escalates decisions to the next person in the hierarchy.CONTENT AND DOCUMENTS
Unstructured content enters an organization's IT infrastructure from a variety of sources.Regardless of how a piece of content enters, it has a lifecycle.FORMS PROCESSING
Business forms are ingested into the system.TAXONOMY
A taxonomy provides a formal structure for information, based on the individual needs of a business.Categorization tools automate the placement of content (document images, email, text documents, i.Users can also manually categorize documents.Critical step to ensure that content is properly stored.DOCUMENT MANAGEMENT
Document management technology helps organizations better manage the creation, revision, approval, and consumption of electronic documents.Any piece of content can be designated a record.This is where the data resides and where much of a company's investment in ECM resides.STORAGE
Content needs to "live" somewhere.CONTENT INTEGRATION
Enables disparate content sources to look and act as a single repository.By having strong indexing, taxonomy, and repository services, locating the information in your system should be a snap.PUBLISH
Content gets where and to whom it needs to go through a number of tools.Content can be delivered via print, email, websites, portals, text messages, RSS feeds.ECM Biosciences is a company that develops novel biotechnologies for life science research.Our company works in collaboration with research institutions worldwide to develop innovative tools for the advancement of research and therapies related to neuropathology, cancer, immune dysfunction and cardiovascular disease.Most of these publications are printed at the Company's Princeton web printing plant.The market includes more than 365,000 homes covering 8,000 square miles.Enterprise Configuration Manager (ECM) offers a scalable, cross platform solution to help customers effectively manage and control the dynamic, complex nature of today's IT enterprises.ECM collects tens of thousands of asset, security and configuration data settings across the IT enterprise and stores them in a comprehensive Configuration Management Database (CMDB).ECM's unique hybrid technology combines the power of distributed computing with minimal resource consumption.Deploy" Compliance Toolkits available in the market today.These toolkits embody industry recognized best practices and recommendations which drastically reduces the research burden on your staff.Use ECM to bring your enterprise into compliance with your standards.Microsoft and other third party applications.Continuous Compliance Assurance
ECM gives administrators the power to actually eliminate most of the risks to their IT infrastructure.Administrators gain a detailed understanding of system settings and configuration controls.ECM will identify all deviations from standards existing in an environment showing both the desired state and the actual state for every exception.
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